Virgin media master socket. VM don't use fibre inside the property. Virgin media master socket

 
VM don't use fibre inside the propertyVirgin media master socket  17/07/09 - 20:45 in Cable #1

Next, connect the power cable. Virgin Media: £30: Plus £35 setup for broadband: Vodafone: £60: Requires broadband: Zen Internet: Free: Digital voice only, requires broadband:. You would need to work out the exact details with the VM tech doing the work as a lot will depend on your existing hub/phone socket locations and where your existing cable runs are. Call the Pre-installation and delivery team on 0800 052 1734 see if they can help - 5088726Hi, I've been trying and failing to book an engineer to come out and move the master socket from my living room and into my office at home. Telephone Extension Socket Wires Phone Wiring Colour Code Diagram. Manage Your Account. The wiring for a virgin socket will vary depending on the system components being used, but there are some basic elements each diagram should contain. Josh235. Sometimes there is no wall box, just a trailing cable. The landline phone digital switch over is being rolled out from around now to be completed by 2027. You will need to use an Openreach/BT master socket that has a normal BT phone line connected to the phone cabinet in the street. Plug into the wall socket Push the red label end of the white cable, into the wall socket. Vodafone Broadband is slower compared to Virgin of course, have you sent an E - Mail to Tom Mockridge explaining that you are not happy with. Thanks for your first post and welcome to our community. Remove all other equipment connected to telephone sockets. I've gone for Veetop Flat Ethernet Cables 1. Openreach's full fibre network is a different infrastructure that requires more setup than. Note: I'm posting this more as a rant than a plea for help, although my sanity could do with some assistance! So we've now got our old BT phone number ported to our shiny new Virgin Media phone socket and all that was. Virgin Media Quickstart set up. 9ft Cat7 High Speed 10Gbps RJ45 Cat 7 Networking Ethernet Cable with STP. Disconnect the incoming 'Openreach' wires that lead to Terminals A and B. Forum Team. The PC had no signal. (I did this video to help/guide new engineer as I did not find any for my self when I started. BT expects to make up around 25% of its fibre network with fibre-to-the-home connections, offering speeds of up to 100Mb from spring 2011. If losing a few Mbps isn’t an issue for you then of course that’s fine. [ re: swervinc] [ link to this post] Virgin Medias phone network is totally separate from the Openreach network, so the two are. 11-10-2023 06:41 PM. Hi @baralasmi, Thank you for your post and welcome to our community forums. The master socket normally belongs to the phone line provider and in theory can't be moved. Different upstream speeds are available at either 2Mbps. Phone. Master Socket 5c connection going loose. No, you can keep using the same phone you’ve always used. 0 Kudos. The master socket in the property that has been present since I moved in is quite beaten up so I purchased an Openreach Master Socket 5C with the Openreach Mk4 front fascia. However the wall. Plug into the Virgin Media wall socket. Firstly unplug the damaged connector from the socket and unscrew the two retaining screws holding the front onto the pattress, you will see that there are. If you look into the back of your Hub, you'll see a port. Manage Your. We would like to show you a description here but the site won’t allow us. Kind regards Jodi. For more information, select the type of broadband service you're planning to switch to on Virgin Media: Broadband Plans. I went to view a new build property last night and was pleasantly surprised to see it had been cabled for Virgin Media. on ‎03-02-2023 12:54. as i know you have to run 3 core cable ( telephone cable , cat5 or 6 ) from master socket to every slave but not on a BT master socket. I would like to have the phone downstairs. No, what you need to do is switch the extension wiring from the BT socket to the VM one. The theory is to remove the virgin master socket box, remove the euro module from that box, which leaves me with the main white coax cable from virgin (that comes straight from outside the house). It is a master telephone socket which has two connectors: A and B. The test socket of the back part of the downstairs 'master' socket. See where this Helpful Answer was posted. Multi-buy: £8. Ultrafast Broadband. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. Telephone Extension Socket Wires Phone Wiring Colour Code Diagram. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. For much more detail. Hi. the problem os the series its that you. You need a small spanner to remove this, then push the provided connector over the exposed end. Connecting Hub 3 To Extensions Virgin Media Community 4797660. You can't (well shouldn't) touch anything past the text socket on the master sockets of either BT or cable sockets. )In this video, I am showing the sta. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. My only real problem is that I have to pass the cable through a small hole in wall which requires the socket which is usually on an extention cable to be removed then another socket connected to it. 1 4. I had 2 plugs and 2 bulbs in my old property - with no issues. I have hardwired (pins 5/2) to. I need to get in touch with - 5421552. Wiring fm connect diagrams ntlSubmarine coaxial brains Dvr. Your wiring is then disconnected from the network, and can cause no mischief. on ‎17-02-2023 12:46. Account - Cable. It is divided into two parts: the main diagram, and the power and data line diagrams. Hub- Adapter-6core cable to phone junction box-junction box to phone socket-other extensions off phone socket- plug phones into sockets. I removed the cover from the Virgin socket and there is an isolator inside make and model: Tratec TRIS-1002AEN. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. In response to Vikki_M. Obi202 To Phone Extension Uk Voip Forums. The house has the brown external junction box fitted to the front of the property on the. Account - Cable. Virgin Media FTTP. Use your master socket rather than an extension socket, because the broadband signal will be stronger and more stable. We would like to show you a description here but the site won’t allow us. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. Is your phone line active? Find out in 5 minutes, if you’re unsure – this landline installation checklist will show you what to look for on your phone sockets, master socket and. Router Plugin Port. Anything beyond the socket where the external line comes in can be removed. For much more detail. Plug the phone cable into the microfilter's phone socket. A second cable, the Ethernet, to deliver the internet from the router to the computer. These are the parts I could find, they were screwed into the end on the coaxial cable. Registration is fast, simple and absolutely free so please join our community today. Hi all! I’ve just moved in to my new house and the cable from my inside master socket isn’t connected in the outside box there is just two - 5199081 We would like to show you a description here but the site won’t allow us. Estonia and the Netherlands have already switched. Is your phone line active? Find out in 5 minutes, if you’re unsure – this landline installation checklist will show you what to look for on your phone sockets, master socket and home phone handset. SpeedBooking an engineer is easy with Virgin Media. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Plug the cables into the hub. Most BT Master Sockets will be near the entrance wall, but not always. Landline operators in the UK will switch every home phone in the. A Virgin Phone Socket Wiring Diagram might include several components in addition to the socket itself. Apologies for any cabling issues. Thread starter fartingspartan; Start date 21 Dec 2013. My PC is next to the hub and i'm currently looking to replace my rather battered ethernet cable what doesn't click in properly and is quite ancient. You may find it is just a cable coming in through the wall, in which case a simple adaptor is what is needed. If you want to extend the cable from your Virgin Media hub, you will find that SSL coax will do the perfect job. • Login with the default login info (on base of Hub) unless you've already updated it. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. Hi, my master socket is located upstairs, previously when I had my wifi plugged to the master socket upstairs it had issues with connecting to devices downstairs. Have you since called our team to arrange an engineer visit and connect those so you can get the servic. 150 from a. The cable wiring is the same as the Virgin Media Master socket. Unplug the phone and check another phone directly into the main socket ensuring this is. The answer is yes. To progress with your broadband switch from Vodafone to Virgin Media, go to Virgin Media’s website to order your new Virgin Media broadband service. So if you are serviced by Virgin Media or another provider, one option is to switch providers from Virgin Media to another provider or visa versa. (Wasn’t told of the switchover and only found - 5443370. Remove the front lower cover from the BT socket, note which wires connect to which terminals and then disconnect the wires from the cover. A BT master socket. Solved Remove Un Phone Line Just Cut It Virgin Media Community 4936267. Now go to your telephone wall socket (where you plug the phone into the line). For more information, select the type of broadband service you're planning to switch to on Sky: Essential Plus Broadband. I am going to cancel. 3608228) at 153 Brooker Road, Waltham Abbey, Essex En9 1JH (“West One”) (together “we”, “us. When I moved into my house I removed the master socket for replastering and probably lost it (or thrown it away). . When I switched to my new provider, a BT engineer came out, since everything was required to be re-connected, I was given the choice to put the master phone socket wherever I wanted. Options. If your master socket has two sockets, like this: You must always plug your Hub into the broadband connection on your master socket. #1 Hi All I’m new here. The original/old incoming telephone line from the street needs to be disconnected from the old telephone master socket to avoid feeding any new phone connection from the VM hub back into. Faceplates after second visit. A Virgin Ceramic Titanium Dioxide Nf Membrane With Pore Size Of 0 9 Scientific Diagram. If you wish to go a head , change it with a NTE5 or ask Virgin for an upgrade to an NTE , but this will be expensive. When I ordered my broadband package I was offered a QuickStart setup, but it turns out we don't have the right Virgin media socket in the house. Re: Using existing Bt sockets with virgin. The trueCall standalone device. Try each phone on its own in turn. 5 Machine screws included. You then have a set of sockets within your house that you can wire in parallel to your cable socket. 4 Kudos. 3. Hi, this video is an introduction to the new NTE5C master socket and MK4 VDSL faceplate by BT Openreach. Virgin Media Prep House Rewiring Fix Community Forum. It appears the Openreach cable was cut, the blue and orange are reconnected but green and brown are connected to blue/white and blue of the Virgin Media cable. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. You will then know for each phone if it is capable of. 1 [or 192. 29-12-2022 20:58 - edited ‎29-12-2022 21:00. At least 30Mbps download speeds in every room or £100 one-off credit. Had virgin media install an new phone line today, they placed one master socket behind my tv and now my existing Bt phone and slave sockets don't work throughout the rest of the house. 1%. Except the instructions tell me to disconnect the coaxial cable and put a cover on the socket. Everything is converted to specialised triple screened coaxial cable. 168. The modular isolator shown is exactly what VM currently install. We’ve had cable, for broadband, TV and telephone, for around 25 years - CableTel, which became NTL and then Virgin, we are considering moving to TalkTalk. Does the Virgin Media master socket need a power supply? [Deleted User] Posts: 409. Socket. If you have more than one phone socket connected to the same phone line in your property, the wiring from the master socket to the other extension sockets can cause interference. After I have a BT line. I guess Openreach have just left the old unused analogue phone connection in situ hence the 50V. Tudor. I have tried: Turning off 5ghz on the Hub settings - and tried to just use 2. Oct 10, 2019. If you don't have the cabling then call the pre-installs team on 0800 052 1734. Phone line - 5 mins. Home broadband & landline. Forum; Apps. I shall have a look through my cables and see what fits. Next, connect the power cable. If you have Virgin cable TV, phone and broadband, that's potentially 3 new sockets - co-ax for the TV and the broadband and a bit of naff old copper wire for the phone which plugs into a socket similar to BT's one. . Any telephone wall sockets you have in the home will stop working post-switchover unless you ask VM to link the sockets to the hub's phone connection as part of the switchover process. We would like to show you a description here but the site won’t allow us. David_Bn. We would advise against removing the master socket yourself as this would be tampering with and damaging our equipment. If you can't find it, have a look outside for. Turn on your TV and get connected. Damaged Wall socket. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. In the 1st diagram, "From BT Network" has logically become "From Hub TEL 1" , the C1 capacitor brings the Ring Signal onto contact (3) of all the sockets. Polarity doesn't matter but if you have access to a multi meter then A is positive and B is negative. I've just ordered Virgin Media cable broadband and phone. Options. 36 each. I've just updated to Hub 5 from Hub 3 the lights confused me a little bit and wish Virgin would update their site accordingly. . TV box - 15 mins. Virgin Telephone Master Socket Wiring Diagram is a must-know for any homeowner or business owner looking to set up a new telephone system. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. Will we have to move the base unit of the phone to be nearer to the hub or is there some. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. 6%, while Virgin Media was only slightly behind with 65. Options. TEL1 on the hub should take on your. A non-split socket will have the sockets and screws in the middle. If you need to do this for a longer time, try dialing the following. I would. See where this Helpful Answer was posted. Use a cable to connect the Green Digital Phone Socket on the back of the BT Smart Hub 2 to the Phone Socket on the Master Socket. Purchased a new BT cordless phone and extentioin. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If you transfer your broadband and phone to Virgin Media, you’ll pay line rental of £19 a month even if you get VoIP via the hub 3. I would like to have the phone downstairs. We'd love to help, sorry to hear a cable is missing between the wall mounted box and your isolator plate (VM socket). Remove the extension cabling connectors from the VM phone adapter in the back of the hub. Re: new VM socket. I've just moved into a new property and it has a Telewest Broadband outlet on the wall: Close to this there is a power switch. Virgin’s hub based lines are 21CV, but the calls are not routed through the internet currently. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. BeginnerNo virgin media wall socket. The socket in the bedroom that you want to remove is a secondary socket, and has only one telephone cable going to it. The main diagram includes all the components of the socket, while the power and data line diagrams provide the details of how each component connects. Purchased a new BT cordless phone and extentioin. socket. Thinking they would be in fact 2 -5 I wired up the second one as such. To interfere with the master sock is an offence and frowned up on by all and your provider. All the sockets are put in for you if they do not exist already e. Unfortunately we don't use the Openreach master sockets as they are BT only. Hi, Same problem here. Instructions Remove the lower part of the existing Virgin Media Master socket. So, a 50 minute broadband, TV and phone. You can only drive the sockets around the house from either the new Virgin media CV21 connection from the modem, OR from the old line. A Virgin Media wall socket is simply a point of entry into your home. In answer to your second point, as this is a quick answer -Yes, you would use the handset on the master socket until the switchover date, to which you'd then plug into the hub, via the provided RJ11 adaptor. Which was great as that is in a better location than my master Socket was. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. • Under Wireless Frequency 2. However it doesn't work at all. These 2 phones work fine pluged in via the one master connection that links to second via wireless. 23 February 2015 at 11:40AM edited 4 March 2015 at 6:37PM. Engineer used 'spare pair' of blue cables for 'new' BT line. Hi @baralasmi, Thank you for your post and welcome to our community forums. Virgin cable was even simpler as its just a normal paired phone cable coming out with 1 pair of the two terminated into A and B on the Virgin Socket - again working before, working when terminated. Mobile devices & unlocking. The wall box may be branded with the logos of an old cable TV company (not VM). VM BB TV Landline. I'm going to be getting virgin media installed in the near future and am currently undergoing a fair bit of building work in my house so want to take the opportunity to have the new internal sockets fitted in the best possible location for myself, rather than wherever is easiest for the engineer. Vonage 2nd line. Condition: New. The master socket in the property that has been present since I moved in is quite beaten up so I purchased an Openreach Master Socket 5C with the Openreach Mk4 front fascia. Step 3. Note: I'm posting this more as a rant than a plea for help, although my sanity could do with some assistance! So we've now. The cable could be hidden within, or behind, furniture. It is really quite simple. I recently purchased my first home and have been taking a look at the VM cabling to the property. to a Virgin Media Hub, using the Powerline kits we offer. I can arrange an engineer to come and relocate your router for you, this service is achargeable call out request of £25 which is added to your next generated Virgin Media bill after the request has been completed. Very poor advice. None of the numbers line up correctly to the sockets! It might be possible to use an outdoor route for any new phone cable to avoid wiring inside. Remove all other equipment connected to telephone sockets. This is the easy part, just follow the steps below: Step 1. Whilst doing a bit of painting this old Type 52a block terminal/connection box came apart and the dial tone on the phone went. Lame. Virgin Media. This only affects landlines. Stay safe online. To progress with your broadband switch from Plusnet to Virgin Media, go to Virgin Media’s website to order your new Virgin Media broadband service. This cable runs past the wall hole for the Virgin cable, so can I get this cut back and rerouted via the existing hole in the wall (currently occupied by the Virgin. I am thinking of switching to Vodafone which I know will use the master socket for their connections. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. Check out the purple envelope in the top right hand corner for a private message from me, and we can look into this for you. My VM Router is is my office adjacent to hall. Plug it into a wall socket near one of your existing Powerlines. Connect a pair into pins A & B. if your extensions upstairs are wired from the consumer panel of the OR master socket , you could remove the consumer panel from the OR socket , thereby disconnecting it from the OR network. My bt master socket. Solved: I have one phone socket in my bedroom that no longer works. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Put the cable in place and tighten the tie (see diagram below). Re: I need a Virgin Media Wall Socket. 0 RatingsHow the internet works: submarine fiber, brains in jars, and coaxial [diagram] wiring diagram for virgin media Virgin media wall socket wiring diagram. Your telephone service from any of the UK Service Providers, other than Virgin Media, is presented at your home or business on a master socket provided by Openreach (formerly BT Openreach, BTOR), and often referred to as 'the BT master socket'. Please help. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. • Access your Hub by navigating to 192. No Virgin Media have their own network which is separate to Openreach`s. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I can only find the TV socket. This is an NTE5 master socket with a removable lower plate that can be used with an ADSL faceplate or an I-Plate. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Look up the PSTN switch-off! The old technology that powers landline telephones in the UK will be switched off in 2025. 0 Thanks Reply. The main handset that you have would need to be plugged into the hub and any other handset could be plugged into an extension, you wouldn't need another adaptor to do this. Answered! Go to Answer. All the wall sockets I can see are for BT. To progress with your broadband switch from Virgin Media to TalkTalk, go to TalkTalk’s website to order your new TalkTalk broadband service. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Please try the above first and come back to us if you still have no working line so we can carry out further diagnostics for you and arrange and engineer if necessary. Sometimes there is no wall box, just a trailing cable. The Virgin Media connection can be loose cable, perhaps from the outside you can see where it enters. Openreach will not use existing virgin wiring and would install new wiring and a master socket. Kind regards Jodi. . How to wire a phone extension from a BT Master socket UKBusiness and Residential Telephone Engineers in Uk, West Sussex, East Sussex, Sussex and HampshireThere should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Our main phone connection is downstairs near to the original location of our hub. 21 Apr 2012. Or if the other end of the white cable is in a more useful. com. If you can get Quickstart, you can choose one of two delivery options. I have had a Virgin media landline since 1998, with two sockets installed by Virgin media for connected phones in different rooms. Fitting new telephone master socket for Vodafone broadband. Quickstart is the quickest and easiest way to setup our services. Details: The master socket for the old telephone line has a faceplate which connects to the house sockets, and a backplate that has the old ‘BT’ type (old virgin. The reason I'm asking is the Master socket contains the ring capacitor that converts the 2 wire PSTN / HUB phone service to a 3 wire circuit. on ‎03-08-2020 18:05. This only affects landlines. The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation appointment. To refer to. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. Phone line - 5 mins. 100. Tried looking but can't see a way to book an engineer for this? Thanks. We're here to help. Sorry to hear you haven't been able to find the internal connection needed for your quick start kit. The shelter has the brown external junction box fitted to the front of the objekt on the external living room wall (see pic). Usual advice is to make sure you test at the master socket (to avoid any possible problems with your internal phone extension wiring). I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. So long as the cable from the wall isn't damaged while changing them over, you can simply swap the existing (I'm guessing block style) one. A Virgin Phone Socket Wiring Diagram might include several components in addition to the socket itself. Tudor. Finally got through, explained that since supposedly switching over from my old phone provider on Monday the phone hasn't worked. 5mm jack audio socket on the back of the V6 to the DAB input on my amplifier (as it was spare) and it sounds absolutely fine and a comparable level with the other inputs on my amplifier from the other (line level) sources so it would appear the V6. The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. on ‎12-10-2022 15:38. Various cable mediums are used in modern systems to transmit data. Options. on ‎17-02-2023 12:46. The other is marked TV, & this is used for TV & Broadband. The Trade Up services are operated for and on behalf of Virgin Media Limited (registered no. Would an engineer be - 5259182 - 3you sign up for an engineer installation, all necessary cabling and isolators will be installed at the same time. We would like to show you a description here but the site won’t allow us. If you have a landline phone from Virgin it is possible to extend that to other rooms, either with copper connection or off the hub which they are moving. The phone base station is currently plugged into a Virgin wall socket downstairs beside the TV connection. The only way is either rewire all the extensions from scratch or to use an adapter and a junction box to utilise the existing wiring. The master plugs into the Hub 3 RJ type socket via the Virgin kit! A RJ to BT conversion lead. See where this Helpful Answer was posted. Dave. I'm a Very Insightful Person, I'm here to share knowledge. In order to access a Virgin Media wall socket wiring diagram, the first step is understanding how to install the wires. Don't touch it. You can also check for a loose cable as not all properties have a socket. A BT master socket. Using just the VM phone adapter connected into the VM hub, try each individual phone in turn, one at a time, and see if you get a ringing sound for an incoming call. There's nothing connected to that as far as I can work out, it is just an on/off switch. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. A third lead from the back of the router. There is normally a provision to extend from them, in a way that the extensions can be disconnected for testing. Up to 3 WiFi Pods if needed. Virgin Media's Phone Master Socket. Vodafone Broadband is slower compared to Virgin of course, have you sent an E - Mail to Tom Mockridge explaining that you are not happy with. 0 Kudos. A third lead from the back of the router. I think the best way round your problem (if it's an external wall) would be to drill back through the wall where the phone line comes in behind the faceplate join a new cable onto the back of the faceplate and then run the new cable round to where you want a new socket and drill back into the house and fit a new box. 0. Hi @rds261189. Business, Economics, and Finance. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Specification wise, it's near identical with current levels with future proofing for frequencies that may be used in the future at some point. Country. The NTL/Virgin master socket will look like a BT one, just it will have NTL or Virgin Media on the front. Just to clarify (or bizarrely answer one of my own questions) which was On the front of the lower Master Socket (remember the faceplate has been removed) as per above photograph there is another cam type connection showing pins 5/3/2 which I believe is for hard wiring an internal telephone extension (ie voice). Forum Member. The phone line socket it’s in now is one we had when we moved ages ago yet the one in the other room used to be the main one and always works prior and when I went to check everything the other day the tv/bb socket is all ok but the phone socket is dead and no idea why as when it was moved I stressed to the engineer I wanted to make. BT can't touch the Virgin Media master socket and Virgin Media can't touch the BT master socket.